Jump to content

Cookie Policy

This cookie policy explains the following:

  1. What are cookies?
  2. Type of data collected and reasons for collection
  3. Types of cookies
  4. How long are cookies stored on your device?
  5. How are cookies managed?
  6. What happens if you reject all cookies?
  7. Changes to the cookie policy
  8. How can you contact us?

What are cookies?

Cookies are text files that are downloaded to your computer or mobile device when you visit a website and that store certain information about website usage. Cookies are useful because they allow websites to recognize a user's device. With each subsequent visit to the website, they are sent back to this or to another website that recognizes this cookie. You can find more information about cookies at www.allaboutcookies.org.

The term "cookie" in this policy also includes all similar measures and technologies, such as. B. Web beacons and log files. For more information on these additional tools, see the glossary at the bottom of this page.

Type of data collected and reasons for the collection

Our efforts to offer visitors to our website a personalized and consistent user experience also include, in part, the use of cookies for data processing in order to better understand how you use the website. Below are some examples of the data we collect using cookies:

the number of users who visit our website, the frequency of the visits, the individual pages of our website that are accessed, the click rate of our website and the total time spent on our website

the website accessed before the Tineco website

whether you have visited our website before or whether you are a new visitor

Your display settings (e.g. layout, size settings, language, etc.)

Browser type and your IP address so that we can recognize you on future visits

However, we do not collect your name or your e-mail address using cookies.

Cookies also help us with the following optimizations:

Personalizing your visit: We may use data about your visit to optimize your next visit to our website.

Personalizing the advertising and marketing messages from ourselves or from third parties that are displayed on our website: This may include identifying website features that you are interested in and recommending accessories for your Tineco products or providing more helpful ones Information. Our goal is to provide you with everything you are looking for as quickly and easily as possible.

Analysis of customer trends: We collect data from customer visits to our website and analyze it as a whole. This type of investigation aims to identify certain general trends based on the many visits to our website and is not used to analyze data about individual visitors.

Types of cookies

Our own cookies (first-party cookies) and cookies from third-party providers are used on our website for various reasons. Some cookies are required so that our website works properly and / or so that we can provide you with basic functions. We refer to these cookies as "essential". Other cookies enable us to identify and specifically address the interests of users and to optimize the user experience with our website. Third-party providers also use cookies on our website for advertising, analysis and other purposes.The different types of first-party and third-party cookies on our website and their purposes are described in more detail below

First party cookies

These are cookies that are created by Tineco. For the most part, they are used to enable you to navigate our website and use its functions. They can also be used for analysis purposes.

Third party cookies

In addition to our first-party cookies, certain third-party providers and affiliates may install and access cookies and web beacons on your computer. These cookies enable third-party functions to be provided on or through our website. The third party providers that set these cookies can recognize your device when you visit our website and certain other websites.

The following first-party and third-party cookies are used on our website:

Essential website cookies: These cookies are necessary so that you can use the services offered by our website and certain functions, such as: B. Access to secure areas that require registration. Since these cookies are absolutely necessary in order to make the website available to you, some functions of the website will be restricted if you reject them.

Functional cookies: These cookies enable you to navigate our website and use some of its functions, e.g. B. to save language settings , . Similar to essential cookies, deactivating these cookies can improve your user experience with some functions of the website, e.g. B. affect your settings.

Analysis cookies: With the help of these cookies, we or external analysis service providers collect statistical data (aggregated and anonymized) on the use of the website by you and other visitors. The data enable Tineco to optimize the functionality of the website.

Advertising cookies based on online behavior: These cookies are provided by external advertising partners and collect various types of data about your surfing behavior and your preferences regarding products and services. Based on this data, Tineco and our advertising partners can provide you with interesting advertisements on our website and other websites that you visit.

If you would like to object to the use of certain cookies, follow the instructions listed below in the "Cookie management" section.

How long are cookies stored on your device?

The duration of the storage of cookies on your device can vary. Usually, however, these fall into one of two categories: temporary or permanent.

Temporary cookies

On all of our secure pages, we use temporary cookies (so-called "session cookies") that are limited in time to a session in order to assign you a session ID and to save it. This allows you to move between the different areas of our website without interruptions. This session ID is also used for internal reporting purposes. It is not possible to identify you by name based on the session ID. Cookies of this type also do not leave any retrievable information on your hard drive. Most of our first-party cookies are session cookies that expire after you close your internet browser.

Permanent cookies

Our first-party analysis cookies and third-party cookies are permanent cookies.They are used to better recognize visitor patterns over a longer period of time or to offer additional functions that you have requested in connection with the personalization of our website and with stored content.These can be on your computer for 24 hours, a week or several years, depending on the function remain saved. This means that these cookies remain even after you close the browser and can be used by our website to recognize your computer when the browser is restarted.

How are cookies managed?

You can decide for yourself whether you want to accept or reject cookies. If you want to object to the use of cookies, please follow the instructions below:

All cookies: You can use the cookie management in your browser to specify which types of cookies you want to accept or reject. Since cookies are activated and deactivated in different ways in each browser, you can find out how to manage the cookie settings in the help menu of your browser. You can also set your browser so that it always notifies you when you receive a cookie. So you can decide for yourself whether you want to accept the cookie or not. The cookie cannot read data from your hard drive at any time and you can remove it from your computer at any time. It is currently not technically possible to save your settings across browsers and devices (e.g. on your computer or smartphone). You must therefore change these settings independently on each browser / device used and set them every time you use a new browser or device. If you deactivate cookies, please note that this applies to all cookies and that this will affect the functionality of the website. The consequences are explained in more detail in the next section.

Analysis cookies: If you would like to deactivate the analysis cookies managed by our external analysis partners, either make the settings described in the previous section in your browser or use the deactivation mechanisms of our analysis partners:

Browser add-on to deactivate Google Analytics

The Facebook pixel

Cookies for online advertising: Call up the deactivation link of the Network Advertising Initiative, the deactivation link of the Digital Advertising Alliance or the Your Online Choices website for more information about personalized browser ads and how to set cookies Have general control over your computer to provide personalized advertisements. Here you also have the option of opting out of receiving personalized advertisements from companies that participate in these programs. You can also manage the advertising and tracking cookies that are specifically placed on our website. You can also unsubscribe from certain advertising networks we work with using the links below:

Google settings for advertising

If you know the type / version of your browser, please click on the appropriate link to access the cookies management page.

Internet Explorer: http://windows.microsoft.com/de-de/windows-vista/block-or-allow-cookies

Google Chrome: https://support.google.com/accounts/answer/61416?hl=it

MozillaFirefox: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies

Safari: http://www.apple.com/legal/privacy/

Further information can be found at www.youronlinechoices.eu.

What happens if you reject all cookies?

If you deactivate the receipt of all cookies, you can continue to use certain parts of our website. However, some helpful features will no longer work depending on which cookies you have deactivated. For example, you can no longer use the chat function for online support or placing online orders. In addition, our website and its content may no longer be adapted to your preferences as before. In addition, our retailer search is no longer available and you cannot share pages on social networks.

Please also note that we may continue to use the information that was collected by the cookies before they were deactivated. However, after deactivating a cookie, we stop collecting data using this cookie.

Changes to the cookie policy

This cookie policy may be revised from time to time. All changes will be published on this website. Please visit the page with this cookie policy regularly for the latest information on our use of cookies. If you have any questions, please feel free to contact us at the email address below.

How can you contact us?

If you have any questions about the use of cookies on our website, please feel free to contact us at the following email address: support.de@tineco.com. For general information about the information we collect from you and your privacy rights, see our Privacy Policy.

.