The products are mainly shipped from Germany

Installment payments with Klarna are only possible in Germany.

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What do our customers say?

  • What a great device 🤩

    Received it yesterday and used it today for the first time after charging. What stood out to me is how powerful the machine is. Because of the wheel rotation, the device pulls itself forward — and not gently. I mean that in a positive way! This model doesn’t have motorized wheels, but it doesn’t need them at all. I previously used an electric mop from Dyson, but after using the Tineco, the dirty water was so filthy that it looked like I had never mopped my floor before. The blue and red indicators showing dirt levels are also very useful. You can go over the dirty spots a few more times. I find the self-cleaning program a valuable feature. Even after that, the water is still dirty. The roller also gets dried, but here’s a small point of criticism: it’s not completely 100% dry. But I think it’s clean and dry enough to prevent bad smells. I definitely recommend it!!

  • Super cleaning? Guaranteed!

    I bought this product out of necessity — having a dog made cleaning my home really exhausting. Thanks to this device, I can now keep my floors always clean. It vacuums and washes at the same time, has two washing modes, and even offers a vacuum-only option. The tank is large, and the roller’s self-cleaning function is extremely convenient, especially because it completely dries the roller at the end of the cleaning cycle. Highly recommended — so far it’s been fantastic, truly my time-saver! And on top of that, it’s also a beautiful product aesthetically.

  • The perfect ally ...

    Since I started using my Tineco Pure One S70, cleaning a home with two Labradors has completely changed. Anyone who lives with pets knows how much hair, dust, and dirt accumulate every day, especially on the floors. This vacuum has become my daily ally: powerful, quiet, and surprisingly easy to handle, perfect for reaching every corner effortlessly thanks to its folding arm. I really like the feature that automatically detects dirt and adjusts the suction power, saving both battery and time. The result is always clean floors and fresher air, thanks to the filtration system that traps everything. With two dogs at home, the Pure One S70 truly makes a difference! I couldn’t live without it anymore!

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FREQUENTLY ASKED QUESTIONS

Which countries are delivered to?

An order can be delivered to a delivery address in Germany, Italy, Spain, Belgium, Austria, Denmark, Ireland, Luxembourg, Slovakia, Hungary, Netherlands, Poland, Sweden, Portugal, Finland, Czech Republic, Bulgaria, Croatia, Estonia, Latvia, Lithuania, Slovenia.

How will my order be shipped? How much does it cost?

All orders are shipped via DPD or DHL basic shipping. Free shipping applies to all orders in Germany over 9.99 euros. The following are also currently exempt from shipping costs: Italy, Spain, Belgium, Austria, Denmark, Ireland, Luxembourg, Slovakia, Hungary, Netherlands, Poland, Sweden, Portugal, Finland, Czech Republic, Bulgaria, Croatia, Estonia, Latvia, Lithuania, Slovenia.

*Due to international logistics reasons, deliveries to other countries and regions not listed are temporarily unavailable.

What is covered by the 2-year warranty?

• Your TINECO machine is guaranteed for 2 years against defects in materials and workmanship when used for private household purposes in accordance with the TINECO user manual.

• This guarantee provides you, at no additional cost, with all labour and parts necessary to ensure that your machine is in perfect working order during the guarantee period.

• This guarantee is only valid if the machine is used in the country in which it was sold.

• For quality-related guarantee claims, parts will be replaced with available refurbished parts of equal value. These parts will be thoroughly checked and reconditioned. Otherwise, new parts will be sent.

How long does delivery take?

In most cases, we will process your order within 1-2 business days. Shipping times depend on the address.

As soon as your order is ready for shipping, you will receive an email from us with the link to track your DHL or DPD shipment.

What to do If the shipment is shown as delivered in the tracking but you have not received it yet.

Check the delivery address of your orders.
Please check if a family or household member has accepted the shipment.Look around the delivery location.
Your shipment may have been left with a neighbor or in a safe place.It is very important that you notify us immediately of any tracking discrepancies or orders not received.
We can only help you within 30 days of your delivery date.

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