The products are mainly shipped from Germany

Installment payments with Klarna are only possible in Germany.

What do our customers say?

  • Super

    I have tested the S6 extensively and am very impressed. It sucks everything up really well and even with just water everything is clean without streaks. Cleaning the container is quick and easy and the automatic cleaning of the roller is brilliant. The manual that comes with it is also easy to read, to my pleasant surprise. I thought I would have to download everything from the internet. But how is that supposed to work with the app and the internet? I couldn't manage it. But it's not important to me, the thing is great and does what it promises. I recommend the S6

  • Household made easy

    I am very enthusiastic about this device. It saves you having to mop. Everything is done in one step. The floor is clean and the floor cleaner smells nice and fresh. The device shows dirt on its display and the self-cleaning is the best thing ever. I can recommend the floor cleaner 100%.

  • Tip top

    This is my second wet/dry vacuum cleaner and I am more than satisfied. Very easy to use, the device is easy to handle and the individual parts are easy to put on. Cleans very thoroughly. It is also great that the wet vacuum cleaner stands on its own; I had the problem with my old one that it kept falling over. Conclusion: I am glad that I bought it.

  • Free Shipping

    in EU from €9,99

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    100% secure checkout

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  • Contact Us

    support.de@tineco.com

FREQUENTLY ASKED QUESTIONS

Which countries are delivered to?

An order can be delivered to a delivery address in Germany, Italy, Spain, Belgium, Austria, Denmark, Ireland, Luxembourg, Slovakia, Hungary, Netherlands, Poland, Sweden, Portugal, Finland, Czech Republic, Bulgaria, Croatia, Estonia, Latvia, Lithuania, Slovenia.

How will my order be shipped? How much does it cost?

All orders are shipped via DPD or DHL basic shipping. Free shipping applies to all orders in Germany over 9.99 euros. The following are also currently exempt from shipping costs: Italy, Spain, Belgium, Austria, Denmark, Ireland, Luxembourg, Slovakia, Hungary, Netherlands, Poland, Sweden, Portugal, Finland, Czech Republic, Bulgaria, Croatia, Estonia, Latvia, Lithuania, Slovenia.

*Due to international logistics reasons, deliveries to other countries and regions not listed are temporarily unavailable.

What is covered by the 2-year warranty?

• Your TINECO machine is guaranteed for 2 years against defects in materials and workmanship when used for private household purposes in accordance with the TINECO user manual.

• This guarantee provides you, at no additional cost, with all labour and parts necessary to ensure that your machine is in perfect working order during the guarantee period.

• This guarantee is only valid if the machine is used in the country in which it was sold.

• For quality-related guarantee claims, parts will be replaced with available refurbished parts of equal value. These parts will be thoroughly checked and reconditioned. Otherwise, new parts will be sent.

How long does delivery take?

In most cases, we will process your order within 1-2 business days. Shipping times depend on the address.

As soon as your order is ready for shipping, you will receive an email from us with the link to track your DHL or DPD shipment.

What to do If the shipment is shown as delivered in the tracking but you have not received it yet.

Check the delivery address of your orders.Please check if a family or household member has accepted the shipment.Look around the delivery location.

Your shipment may have been left with a neighbor or in a safe place.It is very important that you notify us immediately of any tracking discrepancies or orders not received.

We can only help you within 30 days of your delivery date.

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