To initiate a return for an item purchased from a seller, go to "My Orders" and select "Return Item." Follow the instructions and ensure you provide the seller with all necessary information. You will be notified via email once the seller responds.
If your request is approved, you will receive an email from our customer service with the return address and return instructions.
Shipping and handling fees for returning unwanted, damaged, defective, or "not as described" items to a local return address are to be borne by the seller. If no local return address can be provided, the seller may provide a prepaid return label or refund the shipping costs via the original payment method used.
To ensure the safe return of goods, pack your items carefully and choose a trackable shipping method where the recipient must confirm receipt of the goods with a signature. If the order contains high-value items, we recommend insured shipping and using a delivery service that requires a signature upon receipt.